At Melar Swad, your satisfaction is our top priority.
We strive to provide the best quality, but if you are not satisfied with your purchase, we are here to help with a smooth and transparent return process.
Our Return Policy
If for any reason you do not like the product you received, you may request a return or refund by following these simple guidelines:
Return Window: Please contact us within 3 days of receiving your order.
Condition of Product: To be eligible for a refund, at least 50% to 60% of the food item must remain in the package. (Returns are not accepted if the item has been mostly consumed).
Delivery Charges: Please note that the customer is responsible for bearing the delivery charges associated with the return process.
Verification: To process your request, our team will verify your order details. Please have your Order ID and Mobile Number ready when you contact us.
How to Initiate a Return:
We are here to assist you. You can reach out to us through any of the following channels:
WhatsApp / Facebook Messenger: Send us a message on our official page.Phone Call: Call our hotline to speak with our support team.
When contacting us, please provide:
Your Order ID.
Your Mobile Number.
A brief reason for your return request.
Refund Process
Once your request is received and verified, our team will guide you through the refund process.
The refund will be processed via your preferred mobile banking method (such as bKash or Nagad) after verifying the returned item.
Melar Shad is committed to serving you with quality and care. Thank you for choosing us!